Programme Title Duration Starting FEES/P.A

29 - 31 May, 13 - 14 Oct

300 30,000


3 Days (Fulltime)

Course purpose

The purpose of CRM training is to address the challenges of optimizing the human/machine interface and accompanying interpersonal activities. These activities include team building and maintenance, information transfer, problem solving, decision making, maintaining situational awareness, and dealing with automated systems. CRM training is comprised of three components: initial indoctrination/awareness, recurrent practice and feedback, and continual reinforcement.

CRM training has also been conceived to prevent aviation accidents by improving crew performance through better crew coordination.

Course Objectives

By the end of the session the participant will be able to: 

  • Apply procedures contained in the IATA perishable cargo manual
  • Become familiar with the shipper and carrier responsibilities
  • Demonstrate knowledge of government regulations
  • Comply with carrier regulations  Demonstrations knowledge of types of perishables and market trends
  • Classify and apply the list of perishables
  • Apply the principles of segregation and compatibility and correct packaging
  • Complete the necessary documents or confirm that the required documents are available and have been appropriately completed
  • Accept perishables and notice abnormal loads.
  • Implement cold chain management and understand traceability and tracking.  
  • Demonstrate the understanding of handling procedures and handling of perishable cargo
  • Understand the use of ULD in perishable handling
  • Be familiar with procedures for reducing environment effects on perishable at the terminal and ramp
  • Demonstrate ability to effectively utilize perishable handling facilities and understand the causes pf claims and how to avoid them
  • Gain understanding of CITIES and appropriate handling of cut flowers

Course Objectives

  • Develop strategies to manage threats and errors and minimize their occurrences
  • Describe the importance of an integrated CRM program for all areas of an organization.
  • Explain how teamwork and communication contribute to flight safety.
  • Describe techniques used for effective teamwork, communication, situational awareness and decision making in aviation business
  • Explain the primary crew performance indicators and examine some of the actual aircraft accidents.
  • Describe the basic principles of effective communication using examples of what works, as well as communication failures that have resulted in aircraft accidents.
  • Explain how leadership contributes to team building.
  • Explain how effective workload management can make the difference between success and in critical situations.
  • Gain insight into the critical role of professionalism and flight discipline.
  • Explain risk management theory, strategies, awareness and mitigation in a high reliability environment
  • Define conflict resolution.
  • Analyze sample aircraft accidents as they relate to individual topics of the course.

Target group

  • Aircraft dispatchers
  • Flight attendants
  • Maintenance personnel
  • Air Navigation Service providers
  • All operational personnel
  • Safety and quality personnel


  • Participants should have basic comprehension of the English language.
  • Background information on the operations of the aviation industry.


3 Days (Fulltime)

Tuition Fee

USD 300

Training methodology

  • Lectures
  • Audiovisual presentations,
  • Classroom discussion groups  
  • Video tapped examples
  • Case studies reviewing the causes of recent accidents.
  • Role plays
  • Course notes
  • Visit to operational areas

Course Outline

  • Introduction to crew resource management
  • Crew resource management principles
  • Communications
  • Information Processing, perception
  • Teamwork and leadership
  • Workload management
  • Technical proficiency
  • Threat and Error management
  • Human Error
  • Automation human factors
  • Attention
  • Vigilance and monitoring
  • Conflict Resolution
  • Accident review
  • Problem solving
  • Decision Making
  • Situational awareness
  • Sleep and fatigue
  • Personality and cultural differences
  • Stress in Aviation
  • Surprise and startle

Evaluation method

Written examination during the course.

Course attendance records.


An EASA Certificate of successful completion is awarded to participants obtaining a score of 70% or higher in all examinations. Attend at least 80% of the entire course duration.

Our Contacts

East African School of Aviation
P.O. Box: 30689-00100,
Nairobi, Kenya.
+254716164230, +254788777724,
Fax:+254 20 6823699
Email: info(@)


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